Staging policy draft: Final operational terms must be reviewed and approved before the Cortex store launches.
Privacy Policy
Cortex may collect information required to operate customer accounts, process orders, arrange delivery, provide support and meet legal or accounting obligations.
Access to customer information should be limited to authorized personnel and approved service providers involved in fulfilling the customer’s request.
A complete privacy and data-retention policy will be approved before launch.
Customer chat
Messages sent through Chat with us are stored privately on CORTEX mart for our team to respond. A secure chat-session cookie lets this browser return to the same conversation for up to seven days. Our team can remove conversations from the active inbox; contact cortex.com.bd@gmail.com for privacy requests.
For common questions, we may use Google Gemini to check a predefined public topic against verified store information. Your message text, conversation history, and order details stay in WordPress and are not sent to Google. Google may use public information submitted through its free API to improve its products. Our team handles questions that need further review. Please do not share passwords, payment details, or sensitive documents in chat.